On tapping a particular case, you will be able to open the entire correspondence that happened on the case. You will be able to scroll down the list and tap at the end of the list to access older cases. This has all the cases associated with your account sorted with the most recent cases at the top. Where can I find these cases on App? On the home screen, click on Communication Center, under which you will find the Case Logs section. Every time you contact seller support and send your query, a case is created and all correspondence that happens over that query is recorded as a log against that case.
What are these case logs on the Amazon seller app? All communication between a seller and seller support falls under a case. In this article, we will try to answer some of your questions that can help you better use this feature and get your queries resolved sooner. As a new seller on Amazon, you might have some questions regarding this feature.